3. Soft Skills Development . What do you say that can change his or her mind? Alongside advising CEOs and Boards across industries and sectors, I am a writer, educator, Board member of Hip Hop Public Health, dad of three, avid crossword-puzzler, and a curious learner, with an MBA in Management & Organizational Behavior and a BA in American Studies and Peace & Justice Studies. Develop skills for tackling difficult conversations, including giving and … Leadership is an attitude, and courage is an extremely important part of that attitude. You have to be able to confront it, in some ways embrace difficult conversations. You are having a conversation with someone who is stuck or resistant. Conversational Leadership. MI-Lead: A Leader’s Guide for Difficult Conversations serves as a supplement to book one on MI-Lead, Motivational Interviewing for Leadership: MI-Lead, and focuses specifically on addressing problematic team member behavior. Why are you holding a difficult conversation? According to Difficult Conversations: How to Discuss What Matters Most, ... Watch our webinar, How Leaders and Leadership Collectives Can Increase Psychological Safety at Work, and learn how to promote psychological safety to foster trust, creativity, collaboration, and innovation across the organization. As a community member? Feedback is often necessary. What do you want to hear from me right now? In this crazy business environment, when you’re having more difficult conversations than ever before, the tools the book offers are indispensible. We use both our own and third-party cookies to enhance our services and to offer you the content that most suits your preferences by analysing your browsing habits. As a leader, you need to manage your staff’s performance – which often involves having difficult conversations. To inspire or influence change? More often than not it is the tough conversations around poor performance or inappropriate behaviours we find the toughest. Leadership 101: How to Have Courageous Conversations at Work . • Create better understanding, so next conversation can build from that • It’s not about win/lose • Be open minded going in • Show a willingness to slow down, listen at a different level, listen close up to core values • Social media is a disaster for conversations that are difficult … Avoiding potentially difficult conversations can be just as damaging as handling them poorly, especially if it means not voicing a concern or giving feedback. A powerful conversation can have value in its own right, from the perspective of creating space for emotion and expression, fostering psychological safety, and conveying important information. Karl-Heinz Hick/ullstein bild via Getty Images), EY & Citi On The Importance Of Resilience And Innovation, Impact 50: Investors Seeking Profit — And Pushing For Change, Michigan Economic Development Corporation with Forbes Insights. Each is, for one thing, intense, framed by emotion, often bristling, sometimes scary. Also, you want to make sure you don't take too much time and avoid them either. That asset is credibility. Talking about Race: Difficult Conversations that Lead to Change Sheila Heen and Morgan Franklin . You’ll learn the keys to dealing with difficult conversations: attending, sorting, resolving, and mending. While inevitable, difficult conversations can be one of the most challenging parts of a manager’s job. The critical part of difficult conversations is to give them enough time of planning that allows you to prepare what you need to say. Leadership is ripe with difficult conversations. To motivate people in your organization—to innovate, excel, succeed, and achieve differentiation—you need a positive corporate culture in which everyone feels valued and connected. 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